Frequently Asked Questions

We're so glad you're contacting us!
Have a question about your package? First, read our FAQ, as it answers the most frequently asked questions. Don't see your answer there? Feel free to contact us.

1. Where is my package?
After placing your order, it typically takes 1-2 business days to process and 4-5 business days for delivery, provided you order before 5:00 PM. If these days have passed, please contact our customer service.

2. Where can I find my Track & Trace code?
Once your order has been shipped, you'll automatically receive a Track & Trace code by email. Please also check your spam folder, as our emails sometimes end up there. Please note that it may take a while for the link to become active.

3. How can I track my order?
You can track your order using the Track & Trace code you received by email. Enter the Track & Trace code on our Track & Trace page to check the status of your delivery. You can do this via this page .

4. I am not satisfied with my package
To return your package, please review our Returns and Refunds Policy .

Can't find the answer to your question? Feel free to contact us at info@mervadoskincare.com